BounceSIM Support

eSIM Support

Adding the eSIM to your compatible device is really easy.

Activation on iPhone and iPad

Thank you for ordering BounceSIM data plan!

To activate your eSIM data plan on iOS, please follow the instructions below:

1. Go to “Settings” >> “Cellular/Mobile Data” >> Add Cellular Plan”.

2. Please scan the QR Code that we emailed you when your made the eSIM Purchase.

3. Label your new data plan, e.g… “BounceSIM” etc.

4. Complete the installation process on your device.

5. Make sure ‘Data Roaming’ is ON, As BounceSIM needs to roam across multiple networks to give you the best signal.

Activation on Android

Thank you for ordering BounceSIM data plan!

To activate your eSIM data plan on Android, please follow the instructions below:

1. Go to “Settings” >> “Network & Internet” >> Select Mobile Network” and “Click on Add carrier”

2. Please scan the QR Code that we emailed you when your made the eSIM Purchase.

3. When the device asks for your confirmation click on Start.

4. Make sure ‘Data Roaming’ is ON, As BounceSIM needs to roam across multiple networks to give you the best signal.

You can add more data to your eSIM anytime, head to our Top-up page, and enter your eSIM activation code as mentioned in the email when you ordered your first eSIM. Usually starting with 4K.

Yes. You will need to make a new eSIM in order to add data. Please note this has to be a new order, not a top-up.

The following devices are eSIM compatible:

Apple

iPhone 11
iPhone 11 Pro
iPhone 11 Pro Max
iPhone 12 mini
iPhone 12
iPhone 12 Max
iPhone 12 Max Pro
iPhone XS
iPhone XS Max
iPhone XR
iPhone SE (2020)
iPad Air (3rd Generation)
iPad Pro (3rd Generation)
iPad Mini (5th Generation)

Android

Samsung Galaxy Fold
Samsung Galaxy S20
Samsung Galaxy S20+
Samsung Galaxy S20 ultra
Samsung Galaxy Z Flip
Samsung Note 20+
Google Pixel 3 & 3 XL
Google Pixel 3a & 3a XL
Google Pixel 4 & 4 XL
Google Pixel 4A 5G
Motorola Razr 2019
Huawei P40
Huawei P40 Pro
Nuu Mobile X5

Laptops and tablets

ACER devices that support eSIM
ACER Swift 3
ACER Swift 7
ASUS devices that support eSIM
ASUS Mini Transformer T103HAF
ASUS NovaGo TP370QL
ASUS Vivobook Flip 14 TP401NA
Dell Latitude 7210 2-in-1
Dell Latitude 9410
Dell Latitude 7310
Dell Latitude 7410
Dell Latitude 9510
HP Elitebook G5
HP Probook G5
HP Zbook G5
HP Spectre Folio 13
Lenovo Yoga C630
Lenovo Miix 630
Lenovo Yoga 520
Lenovo Yoga 720 convertible laptops
Samsung Galaxy Book 2
Surface Go 2
Surface Pro X
Surface Pro 5 LTE Advanced

Mobyx App Support

Just search for ‘Mobyx‘ in the Apple and Android app stores.

Once you have purchased a plan, you will receive a QR code in your order email. Download our Mobyx app and scan the QR code from within the app. That’s it, you are logged in and ready to make and receive calls and texts.

From the app, press more and then add credit. You can use a debit or credit card to add credit which can be used to make calls and send texts.

You can see your balance on the top left of the Moby App. 

That’s fine. Customers with plans have included Voice and SMS. You only need to add PAYG credit if you want to make calls or send texts to numbers not included in your plan, for example, international calls.