Privacy Policy

This Privacy Policy sets out the kinds of information we may obtain about you as a visitor to our Website or user of the BounceSIM Services, how we may use that information and who we may share that information with. We are not responsible for the content or privacy practices or policies of other websites. By accessing our Website or using the BounceSIM Services you agree to the terms set out in this Privacy Policy. If you do not agree you must cease to use our Website and/or the BounceSIM Services as applicable.

We reserve the right to modify this Privacy Policy at any time by email to the last known electronic address we have for you as shown on our records, text message to your phone number or by posting the Privacy Policy as varied on the Website.

General Statement

BounceSIM respects your right to privacy and we are committed to complying with applicable data protection and privacy law. We will only collect personal information about you with your awareness and permission. Subject to the terms of this Privacy Policy any personal information which you provide to us and/or which we obtain about you will be kept secure and confidential using appropriate technical measures and by ensuring staff are trained and aware of how to protect your data.

Collection and Use of Your Personal Information

You agree that any data you provide to us will be true, complete and accurate in all respects and you agree to notify us immediately of any changes to it. We will only collect personal information which is necessary to:

process any applications or registrations made by you;

We do not store credit card details nor do we share customer details with any 3rd parties;

search the records of fraud prevention agencies in assessing any applications for BounceSIM Services and carry out any activities or disclosures to comply with any regulatory, government or legal requirement. If you give us false or inaccurate information and we suspect fraud, we will record this. We and other companies may use this information if decisions are made about you on credit or credit-related services;

administer your account(s), provide customer services and respond to and resolve any enquiries or complaints;

provide any products, services or information requested by you;

conduct analysis for traffic and billing management, and to support product development;

contact you for market research purposes;

keep you up to date by post, telephone, email, and direct to your handset by text, picture, video and audio message with information about BounceSIM, BounceSIM services, and offers and promotions subject to any marketing preferences indicated by you. It’s your choice and you’re in control – you can contact us at any time to update your preferences by sending an email to support@Bouncesim.com or by writing to or calling customer services.

Retention of data

We will keep your personal information for as long as necessary for the purposes for which it was collected, to provide you with services and to conduct our legitimate business interests or where otherwise required by law. If you use BounceSIM Services we may hold data records which show data/text/voice consumption by you (for example which numbers you called, when, duration of the calls) for 12 months for legitimate business purposes (or longer in connection with any legal proceedings or disputes). These data records are anonymous and do not show, for example, which web sites you visited.

Disclosure

Your personal information may also be processed by other organisations on our behalf including our network provider for the purpose of processing applications, to open and manage an account for the BounceSIM Services and providing information, products or services to you. The use of personal data for these purposes will remain under our control at all times.

We may disclose your information to other members of our group of companies, and to our or their partners, associates, agents or subcontractors and to possible successors to our business. Some of these parties may reside outside the European Economic Area (which currently comprises the Member states of the European Union plus Norway, Iceland and Liechtenstein). If we do this, your information will be treated to the same standards adopted in the UK.

We may also disclose your information to third parties including our network provider, other communications service providers and network operators for credit checking, the detection and prevention of theft and fraud, to carry out any activities or disclosures to comply with any regulatory, government or legal requirement and for product analysis and direct marketing (subject to your preferences)

Collection and use of technical information

We use “session” cookies which enable a visitor’s web browser to ‘remember’ which pages on our Website have already been visited. We may also map and analyse visitor usage patterns to help us develop the site and enhance a visitor’s experience.

Depending on the type of browser you are using, you may be able to configure your browser so that: (i) you are prompted to accept or reject cookies on an individual basis or (ii) to prevent your browser from accepting any cookies at all. You should refer to the supplier or manufacturer of the web browser for specific details about cookie security.

We may collect and store certain ‘technical information’ about your visit to this site, such as: 

the IP address from which you access this website

the type of browser and operating system used to visit this site

the date and time of your visit(s) to this site

clickstream data which which reveals the activities of visitors around this website (for example the pages you access and products browsed) and

the website address of the website from which you accessed this site.

Such data are used only to analyse trends, administer and improve our Website and the services we offer, track movement through our Website and gather statistical information about visits to the Website.

Notification of changes

If we change this Privacy Policy we will notify you by email to the last known electronic address we have for you as shown on our records, text message to your phone number or by posting the amended Privacy Policy on our Website so that you are always aware of how we collect, use and disclose your personal information.

Access to your personal information. (Subject Access Request)

You have the right to request a copy of any personal information we hold about you and to have any inaccuracies corrected. You can download the Request for Access to Personal Information form at www.bouncesim.com.

Monitoring of Your Communications

We may monitor and/or record communications between you and BounceSIM for quality control and training purposes.

Glossary of technical terms used

Web browser – The software you use to read web pages such as Microsoft Internet Explorer, Netscape Navigator, Chrome and Opera.

IP address – The identifying details for your computer (or your internet company’s computer), expressed in “internet protocol” code (for example 192.168.72.34). Every computer connected to the web has a unique IP address (which may be permanent or change each time you access the internet)

Cookies – Small pieces of information, stored in simple text files, placed on your computer by a web site. Cookies can be read by the web site on your subsequent visits. The information stored in a cookie may relate to your browsing habits on the web page, or a unique identification number so that the website can “remember” you on your return visit. Generally speaking, cookies do not contain personal information from which you can be identified, unless you have furnished such information to the website.